Position Summary:
Coordinate between shippers, customers, and drivers to ensure on time pickup and delivery is made. Work with customers to amend shipping dates and locations as needed
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Call customers to schedule their moves. Take calls to handle rescheduling as needed.
- Build orders in our load management software as they come in from customers.
- Maintain accurate and timely notes internally regarding customer shipping status.
- Identify and solve problems with dispatch team in a timely and calm manner. Know when to escalate to management.
- Thrive in a phone driven, fast paced, customer service environment.
Multitask between all jobs above with accuracy and minimal errors. This is a necessary skill to succeed in this position.
Competencies:
To perform the job successfully, an individual should demonstrate the following.
Achievement Focus
Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Adaptability
Accepts constructive criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
Communications
Exhibits excellent listening and comprehension. Expresses ideas and thoughts in both written and verbal form. Keeps others adequately informed. Selects and uses appropriate communication methods.
Customer Service
Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Problem Solving
Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a time manner. Resolving problems in early stages works well in group problem solving situations.
Sales Skills
No supervisory responsibilities.
